UK Drain Force Privacy Notice

UK Drain Force, we understand the paramount importance of safeguarding your personal data. We are dedicated to ensuring that you receive the quality service you expect while upholding your privacy at every stage of our interaction.

In this notice, you will gain insight into the information we collect from you, how we utilize it to deliver our services, and most importantly, your rights regarding your data. While it may not pique your immediate interest, we urge you to peruse it thoroughly and do not hesitate to reach out with any inquiries.

Consumer Data Privacy Policy

UK Drain Force pledges not to sell, purchase, exchange, or otherwise disclose Account or Transaction data, or personal information of or about a Customer to any external entity.

What information do we collect?

When you engage with our products or services, we gather certain personal details to ensure the seamless delivery of our services and to support your specific requirements. Rest assured, we utilize this information solely for the administration of your contract and to facilitate the delivery of requested services or products.

Typically, the types of personal information we collect include:

• Name

• Address

• Telephone number (including mobile)

• Email address

• Date of birth

• Payment details (Direct Debit, credit/debit card number)

• Property type (flat, house etc.)

• Ownership status of the property

• Solvency status and any insolvency declarations in the last 5 years

• Additional requirements such as large print or Braille documentation

• Details of any authorized parties managing your requirements on your behalf

• IP address for your device (if visiting our website or using our app)

• Record of services and products provided to you as our customer

• Opt-out records from marketing communications The information requested during the application process is essential for completing the sale of the offered product and forms an integral part of your contractual agreement with us. In case any data is missing or incorrect, it might hinder our ability to process your request effectively.

Our legal basis for using your data

Primarily, we utilize the personal data you provide to fulfill our contractual obligations to you and to provide the products and/or services you've chosen to procure from us.

Additionally, we have a legitimate interest in informing you about our products and services when we believe they could be beneficial to you. This involves using your personal data to provide tailored information based on your individual needs and preferences. Further details on this are outlined in the "We'll always keep you in the loop" section below.

We also have a legitimate interest in ensuring the proper utilization of our products and services by our customers. For this purpose, we may conduct research and analysis to understand customer interactions and may utilize open-source data to verify policy usage compliance.

Using information provided by third parties

We may receive personal data about you from our partners, which may include your name, address, telephone number, and property type. This data is utilized to communicate with you via post regarding our products and services. We respect your preferences and refrain from contacting you if you are registered on the Mail Preference Service or have explicitly requested not to be contacted by us.

Occasionally, we may utilize data from third-party sources or publicly available databases such as Experian, the edited electoral roll, or the deceased preference service. This enables us to maintain accurate and up-to-date records, as well as to remove deceased individuals from our mailing lists.

Keeping and storing your data

We adhere to a strict record retention policy to ensure that we retain your personal details for no longer than necessary. Your data is processed as long as you hold a product with us to facilitate service provision, as explained in this notice. Following the termination of our relationship, we may retain your data for tax, regulatory, and complaint-handling purposes.

Certain data we collect may be transferred to and stored at destinations outside the UK or the European Economic Area. We take all necessary measures to ensure that your data is treated in compliance with this privacy notice and applicable privacy laws.

Sharing your data with third parties

We collaborate with carefully selected third parties, including water and utility companies, to extend our services to their customers. If you were introduced to us through one of our partners, we may share details of the products and services you've acquired from us with them. This collaboration aids in resolving individual complaints and ensures that we offer appropriate products to our customers.

Rest assured, we do not share your data with any third parties for marketing purposes. However, in certain circumstances, we may disclose your information to third parties for the following reasons:

• To deliver the requested services, which may involve sharing information with family members, household occupants, landlords, or letting agents

• For legal or regulatory compliance, including fraud prevention

• In the event of business acquisition or divestiture

We'll always keep you in the loop

Whenever we collect your personal information, we provide you with the opportunity to specify your communication preferences. While we refrain from inundating you with marketing messages, we respect your choice if you opt out of receiving communications from us.

If you have consented to receive marketing material, you can revoke your consent at any time by contacting us using the details provided in the Contact Us section. Additionally, an unsubscribe link is included in every marketing email we send.

If you have provided us with an email address, you may receive policy-related messages via email, including policy and renewal documents. If you prefer to receive these communications in a different format, please inform us, and we will accommodate your request.